Putting You at the Center of Care

When additional information related to a diagnosis or treatment is needed, PHACE healthcare advocates step in to provide the necessary education or facilitate advocacy with the appropriate medical or mental health provider. This support spans various topics, including treatment options, care plans, healthcare rights, and other relevant areas, ensuring patients feel confident and informed.

Patients receive assistance in scheduling and managing referrals, appointments, and treatments. PHACE advocates can also provide virtual support during medical appointments, helping patients address concerns, obtain education, and seek clarification. Post-appointment, advocates are available to review and discuss the information, ensuring full understanding and satisfaction with care.

For patients undergoing inpatient care, PHACE facilitates collaboration between providers and advocates for patient rights and wishes. Support includes participating in discharge planning meetings to address follow-up care, coordinating post-hospitalization treatments and services, and arranging in-home care, outpatient services, or transportation as needed.

At PHACE, patients are always at the center of their care plans. Recognizing that every healthcare journey is unique, we tailor our support to align with individual needs and preferences. Patients have the right to accept or decline advocacy support at any time, with the understanding that declining support may impact healthcare outcomes.

Our personal healthcare advocates work alongside patients to help them develop their own healthcare goals. Rather than selecting providers, services, or treatments on behalf of patients, we provide education and resources to empower them to design their preferred treatment plans. Patients are encouraged to choose the providers and options that best meet their unique healthcare needs and preferences.