Empowering Confidence in Healthcare Decisions

At PHACE, we understand how overwhelming insurance-related barriers can be. From finding in-network providers locally to navigating post-hospitalization referrals to out-of-network providers, these challenges can feel insurmountable. Patients often face the frustration of being referred for life-sustaining treatments, only to later transfer to in-network providers, creating unnecessary disruptions in care. Deciphering healthcare policy benefits, understanding Medicaid or Medicare eligibility, and determining primary insurance billing can also add to the confusion.

We also address common issues such as incorrect insurance billing and unexpected out-of-network charges for services patients were unaware of during their visits. These situations can lead to significant stress, large medical bills, and wasted time. At PHACE, we handle these concerns on your behalf, giving you the time and peace of mind to focus on recovery, self-care, family, and the aspects of life that matter most to you.

Every patient deserves the right to determine their healthcare treatments, even in situations where they may be incapacitated. We are here to guide you through the complex process of completing critical documents, including Medical Orders for Life-Sustaining Treatment (MOLST) forms, Advanced Directives, Living Wills, and Healthcare Proxy forms. These documents ensure your wishes are respected and allow you to designate someone to make decisions on your behalf if needed.

While we provide comprehensive support in completing these forms, please note that we do not serve as a designated Healthcare Proxy. Our role is to empower you with the knowledge and tools needed to make informed decisions about your care, giving you control over your healthcare journey.

At PHACE, we recognize that every patient’s healthcare journey is unique. Whether you’re facing challenges with insurance, navigating referrals, or managing life-sustaining treatment decisions, we are here to support you every step of the way. Our personalized advocacy services are designed to address your individual needs and provide solutions tailored to your circumstances.

As new barriers arise, you can trust that we will work alongside you, advocating for the best possible care with minimal stress and effort on your part. By empowering you to overcome obstacles and navigate the healthcare system effectively, we ensure you can focus on what truly matters—your health, well-being, and quality of life.